Terms & Conditions

These Terms constitute a legally binding agreement between you (the "Client") and PT. SlabPixel Creative Group ("Service Provider"). By using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms.

SlabPixel provides professional design and development services across branding, digital experiences, and web development. All services are delivered based on the specific requirements of each Client and are subject to the scope, limitations, deliverables, and service levels expressly defined in a separate agreement, proposal, project brief, or subscription plan mutually agreed upon by both parties.

The descriptions of services below are provided for general reference purposes only and do not constitute an automatic inclusion of all listed services. The actual services provided to the Client shall be strictly limited to those explicitly stated in the applicable contractual documentation.

Branding Services: SlabPixel offers branding services aimed at developing cohesive and effective brand identities. These services may include logo design, brand strategy and positioning, brand guidelines, voice and tone development, marketing and promotional materials, stationery design, packaging design, icon design, and presentation design. The specific branding deliverables and scope shall be defined in the applicable agreement or project documentation.

Digital Experience Services: SlabPixel provides digital experience design services focused on usability, aesthetics, and user engagement. These services may include website design, dashboard design, mobile application interface design, custom illustrations, 3D design and animation, motion design, user research, and prototyping. The exact scope, platforms, and outputs shall be determined based on the agreed project or subscription terms.

Web Development Services: SlabPixel offers web development services which may include landing page development, CMS-based websites, e-commerce platforms, membership systems, custom development solutions, third-party integrations, performance optimization, SEO implementation, and ongoing maintenance services. All development work is subject to the technical scope, timelines, and responsibilities defined in the relevant agreement.

SlabPixel does not guarantee the provision of any service beyond what is expressly stated in the applicable agreement, proposal, or subscription plan. Any additional services or changes in scope shall be subject to separate approval and may incur additional fees.

The Client acknowledges that this Agreement is based on a subscription-based service model, where services are provided on a task-based and shared-capacity basis, rather than through dedicated personnel or fixed working hours per client.

The Service Provider does not allocate a full-time or exclusive designer to a single Client. Instead, the Client is granted access to the Service Provider’s design capacity, prioritized according to the selected plan, active task limit, and agreed turnaround time.

SlabPixel reserves the right to pause or suspend services if payment is overdue beyond the agreed payment terms. Services will resume once payment has been settled in full.

The Services include iterative revisions intended to refine and improve the Deliverables within the agreed scope of work and during the active project timeline or applicable project phase, as defined in the agreed milestones. Revisions are provided to align the Deliverables with the approved direction, objectives, and requirements as outlined in the applicable agreement, proposal, or project brief.

Revisions are limited to reasonable adjustments and do not include substantial changes to the original concept, structure, functionality, or scope of the Services. Any request that constitutes a change in scope, including but not limited to new concepts, additional deliverables, expanded features, or fundamental redesigns, shall be treated as a change request. Such requests may require additional fees, revised timelines, or a separate written agreement, as determined by the Service Provider and agreed upon by both parties.

Revision requests submitted after final approval of a project phase, project completion, or formal handover of Deliverables are not included in the Services and may be subject to additional charges.

Any delays to the project timeline resulting from excessive revision requests, delayed feedback, or scope changes shall be the responsibility of the Client. The Service Provider shall not be liable for any material or non-material losses arising from such delays.

For the purposes of this Agreement, a “Revision” refers to reasonable adjustments, refinements, or modifications made to an existing Deliverable based on Client feedback, without altering the previously approved concept, direction, structure, or scope of work.

Any request falling under the above exclusions shall be considered a change in scope and may require a revised quotation, extended timeline, or a new agreement.

Any request that materially alters the agreed scope, objectives, Deliverables, or previously approved direction shall be considered a Change Request.

Change Requests are subject to review by the Service Provider and may result in additional fees, revised timelines, or a separate written agreement. The Service Provider shall have no obligation to commence or implement any Change Request until the applicable adjustments, fees, and terms have been mutually agreed upon in writing.

Any impact on the project timeline resulting from the evaluation or implementation of a Change Request shall not be considered a delay attributable to the Service Provider.

The Client agrees to respond to communications, requests for feedback, approvals, or required materials from the Service Provider in a timely manner to ensure the smooth progress of the project.

Failure by the Client to respond within the above timeframes may result in adjustments to the project timeline, delivery schedule, or prioritization of work, without liability to the Service Provider.

The Service Provider commits to responding to Client communications within reasonable timeframes during business hours and in accordance with the agreed communication channels. Delays in response by the Service Provider shall not automatically constitute a breach, provided that project progress is not materially impacted.

If the Client becomes unresponsive for a continuous period of seven (7) calendar days, the Service Provider reserves the right to place the project on hold.

To resume work on a project placed on hold due to Client non-responsiveness, the Client shall be required to comply with the Reactivation Fee provisions as set forth in this Agreement and agree to any revised project timeline or delivery schedule applicable upon reactivation.

If the Client remains unresponsive for a continuous period of fourteen (14) calendar days, the project may be deemed dormant. The Service Provider reserves the right to terminate the Agreement upon written notice.

If a project is placed on hold due to Client non-responsiveness in accordance with this Agreement, the Client shall be required to pay a Reactivation Fee in order to resume the Services.

The Reactivation Fee shall be equal to USD 100 (or its equivalent in local currency) plus five percent (5%) of the total project value, unless otherwise stated in the applicable proposal or agreement.

The Reactivation Fee is intended to cover administrative, project management, and resource reallocation efforts required to resume the project and does not constitute a penalty or fine.

Payment of the Reactivation Fee does not guarantee the availability of the original project timeline, delivery dates, or resource allocation. Revised timelines and delivery schedules may apply upon project reactivation.

The Reactivation Fee shall be invoiced separately and must be paid in full prior to the resumption of any work.

Refund and termination terms may vary depending on the applicable agreement, proposal, or subscription plan.

In the event that we are unable to fulfill any obligation under this Agreement due to circumstances beyond our reasonable control, including but not limited to pandemics or widespread outbreaks of infectious diseases, government shutdowns, lightning, floods, exceptionally severe weather, fires, explosions, wars, civil disorders, industrial or labor disputes (whether or not involving our employees), acts of government, loss or issues with telecommunications, utility services or other third-party services, or hostile network attacks (each a "Force Majeure Event"), we shall not be held liable for such failure to perform. We will, however, make every reasonable effort to resume performance promptly once the circumstances constituting the Force Majeure Event are resolved.

The Clients acknowledge and agree that the services provided by the Service Provider shall not be used to discriminate against others, including but not limited to, based on race, religion, sex, sexual orientation, age, disability, ancestry, or national origin. The Service Provider strictly prohibits any use of its services in a manner that incites, promotes, or supports discrimination, hostility, or violence.

The Service Provider does not accept any projects that include gambling, illegal drugs, pornography, scams, weapons, dating apps, or any other content related to these categories. Additionally, the Service Provider reserves the right to refuse or terminate projects that involve or promote such content.

If the Service Provider, in its sole discretion, determines that the Client’s use of the services is discriminatory or in violation of these terms, the Service Provider may suspend or terminate the Client’s access to the services, either temporarily or permanently, without notice and without liability. In such cases, the Client will remain responsible for any outstanding payments for work completed up to the date of suspension or termination.