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Frequently asked questions

What are your curiosities?

Your custom team on-demand for a single monthly payment

General Questions

What is SlabPixel ?

SlabPixel is an unlimited graphic design requests and revisions for one flat monthly fee. We work with efficient and high performing team to execute all the work.

Is it really unlimited requests?

Yes! Once subscribed, you're able to add as many design requests to your queue as you'd like, and we will delivered one by one.

How do we assign, monitor, and manage the task?

We will be using Trello to manage and monitor tasks.

What are the work hours?

Our technical team will work 9AM-6PM GMT+7 Jakarta, Indonesia Time while management team will be available from 8AM to 10PM Jakarta Time.

What if I don't like the design?

No worries! We'll continue to revise the design until you're 100% satisfied.

Questions about

Worlflow

How do we communicate and discuss the project?

We use Slack as a communication tool to discuss updates and feedback. We will also use Google Meet for a more efficient discussion if necessary.

How do we join with your Slack?

We will send an invitation to your email address after we confirmed your subscription.

How do we assign, monitor, and manage the task?

We will be using Trello to manage and monitor tasks.

How do we add or remove tasks in Trello?

You can see the complete tutorial on the video following this link.

How do we communicate feedback if we require changes to be made?

No worries! You can always leave comments on Figma. Find the tutorial on how to give comments in Figma here.

How many revisions can we make in a project?

Unlimited! You can always request revisions to be made till it looks as desired.

How do we invite and remove a team member on Trello?

You can see tutorial on how to remove a team member here.

How many revisions can we make in a project?

Unlimited! You can always request revisions to be made till it looks as desired.

How will we get a notification of an updated task?

You will regularly get a notification via email. You can also see updates on Trello.

What are the work hours?

Our technical team will work 9AM-6PM GMT+7 Jakarta, Indonesia Time while management team will be available from 8AM to 10PM Jakarta Time.

How fast can a project be delivered?

Delivery time will depend on the package you subscribe for. Delivery can be faster or later depending on how complicated the requirements and the round of revisions made.

If I have an urgent task, can I request it to be delivered faster?

Of course! You can subscribe for a plan customized to meet your urgency.

Can you work for my clients?

Absolutely. One of our main goals is to help you finish tasks. Not to mention, when you enjoy your days off.

What if I don't like the design?

No worries! We'll continue to revise the design until you're 100% satisfied.

Questions about

Subscription

How do we subscribe for Slabpixel?

Easy steps! Choose a plan suitable for your project needs here and subscribe!

How do I stop my subscription?

Login to your account on gumroad.com and choose unsubscribe plan.

Will the price change at any time?

Yes. The plans' price might change at any time. Price will remain the same if you do not change your plan.

What are the payment methods?

You can pay with your credit cards or PayPal.

What to do if I want to change my plan?

You will need to unsubscribe the current plan before you can subscribe a different plan.

When and how to use the custom plan feature?

Custom plan is used when you have specific requirements such as fast delivery, more team members, different service packages, or any possible requirements.

Will there be a contract or similar documents to use SlabPixel's service?

There will be no contracts or commitments to use our services. You can cancel at any time.

On what terms or conditions can I get a refund upon my subscription?

Due to the premium nature of our service and the monetary value of each design delivered, we do not offer any form of a money-back guarantee. However, if you're unsatisfied with our service, please contact us and we'll do what we can to make things right. Refunds, however, are never guaranteed.